FAQs
1) What is the weight capacity for my Futon Frame or set?
With normal use, two people weighing 250 pounds or less can sit or sleep comfortably on this set. The weight must be evenly distributed over the futon set.
2) Will standard bedding fit our full or queen-size futon mattress?
Yes, standard bedding works for both full and queen-size mattresses.
3) How do I obtain any missing assembly parts?
If any parts are missing from your frame set, contact us by sending a message, and we'll provide the necessary parts upon verification.
4) My mattress seems a little wrinkled, should this concern me?
The mattress is compressed and sealed for shipping. Wrinkles will smooth out roughly a week after unpacking.
5) The mattress frame will not stay in the sitting position, what should I look for?
The seat deck may be missing the four plastic stoppers that catch the front rail (stretcher). Check under the seat deck and refer to the included assembly instructions. Contact us for further assistance.
6) Where can I find more of your futon frames?
If there's something specific that you can't find, please give us a call us a message, and we'll give you information about the product.
7) I bought a frame and mattress set, and the mattress seems to slide off. What can I do?
Simply contact us, and we’ll direct you to a futon gripper to keep your mattress in place.
8) I have children and pets. What can I use to protect my futon mattress?
We recommend using a futon mattress protector. Contact us and we’ll point you to the right option.
9) How do returns work?
Contact us first to obtain a Return Authorization Number. Returns are accepted within 30 days in unused condition and original packaging. Damaged, soiled, or non-resaleable items may receive a reduced refund or no refund. Customers are responsible for return shipping costs.
10) I have a damage claim.
Open and Inspect merchandise upon delivery and refuse items with visible damage. Report concealed damage within 24 hours. Send a message with photos; we’ll replace parts quickly to allow use of the frame while waiting for replacements.
