We are so certain you will be pleased with your purchase that we offer a 30 Day Money-back Guarantee on most items.  Due to Federal Bedding Laws there are no returns on mattresses, or on mattress covers, protectors, pillows, or pillow protectors.  There are also futon covers from some manufacturers that are not returnable, and some covers in sizes other than full or queen are typically not returnable.  This will be stated on the particular item or cover.  There are links below to FAQ's and policies that apply to specific products and categories.  Please read these policies as well.  If you have any questions, please call sales at 1-480-833-1363 Ext 1 prior to ordering.

If anyone pays attention to anything we wish it would be this.  Almost 50% of all Queen Sized Futon Covers are ordered wrong and need to be exchanged for Full Size.  This takes time and costs us both money.  Some people are so convinced that they own a queen that even if we ask them, they'd swear that they own a queen, but they don't.  Please take 5 minutes to measure your mattress length, width, and thickness to avoid the time, disappointment, hassle, and expense of having this happen to you.

• If you are unhappy for any reason with any returnable item, please email us at customerservice@futons.net for a Return Authorization Number.
• In the package provide the following information.  First & Last Name, Order Number, RA#, Phone Number, and Reason For Return.
• A Return Authorization Number is required for all returns. 
• The 30 days starts when your order has been completely delivered and your return must be in transit to us by the 30th day.
• Does not apply to special orders and orders that are being held in our warehouse for a delayed delivery date.
• Once the merchandise is returned, we will issue a full refund minus all shipping charges to and from as well as any handling and restocking charges that we have incurred.
• Please keep all the original packaging to ease return shipping.

DAMAGED MERCHANDISE

All items are fully insured for retail value with the Freight Carrier against damage in transit. In the rare event that you receive a damaged item the following steps must be taken:

1. Accept delivery of your complete order.
2. Contact us within 24 hours of delivery so that we can remedy the issue.
3. Any damage to the products or to the boxes must be noted on the delivery receipt.

Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. Fantasy Futons will repair to first quality or replace your damaged furniture.  Any damage must be reported to us within 24 hrs of delivery.  

If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee.  Shipping to and from & Handling & Restocking will not be refunded.

ORDER CANCELLATIONS

Regular orders can be cancelled before they ship.  Special orders and orders that are being held in our warehouse for a delayed delivery date can not be cancelled.  After a regular order has shipped it can be returned using our 30 Day Money Back Guarantee.  Please send E-mail to customerservice@futons.net to cancel your order.  We will cancel the order if possible, and notify you.